Shipping policy

Order Processing

Please allow approximately 2–3 business days for your order to be processed and prepared for fulfillment. Processing times may vary during holidays, promotional periods, or periods of high order volume.

Once your order ships, you will receive a confirmation email containing tracking information when available.

Estimated Delivery

Most orders are expected to arrive within approximately 2–3 weeks from the date the order is placed. Delivery times are estimates and may vary based on the product, fulfillment location, shipping destination, carrier delays, customs processing, holidays, or other circumstances outside our control.

International Shipping

THSR Family Brand, LLC ships to many countries worldwide. Product availability, shipping rates, and estimated delivery times vary by destination and are displayed where applicable during checkout.

Some products cannot be shipped to every country because of supplier, carrier, or regional restrictions. If an item is unavailable for delivery to your location, you may be unable to select a shipping option during checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country. These charges may be collected at checkout or upon delivery, depending on the destination, and are the customer’s responsibility unless checkout specifically states that they are included.

Returns

We accept eligible returns within 30 days after delivery, provided the item is unused, unworn, and in its original condition. Approved refunds will be issued according to our Refund Policy, less any applicable return-shipping costs.

Please contact us before returning an item so we can provide the appropriate instructions. Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@thsrfamilybrand.com. Include your order number, a description of the issue, and clear photographs showing the item’s condition.

Eligible claims involving damaged, defective, misprinted, incorrect, or lost items must be submitted within 30 days. Please review our Return and Refund Policy for complete eligibility requirements.

Each concern will be reviewed individually, and we will work toward an appropriate resolution.

Questions

If you have questions about shipping, delivery, or your order, please contact us at info@thsrfamilybrand.com.